Customer Care Assistant

Job Summary

The Customer Care Assistant will provide support to the Customer Care Manager in all aspects of the account management and sales processes and will drive customer loyalty by delivering service excellence throughout each customer experience.

Candidate Profile

Education and Experience

• Education: Bachelor’s degree or equivalent work experience preferred.
• Experience: 1+ year(s) experience in Customer Service, Sales and Marketing, Call Center, Office Assistant or related professional area preferred.
  
  

Skills

• Friendly and professional demeanor
• High attention to detail
• The ability to multi-task and stay organized
• Great communication skills and experience working on a team
• Computer proficiency (Excel/ Word/ PowerPoint)

Core Work Activities

• Administrative Support
  • Enter, retrieve, reconcile, and verify customer data and contact information.
  • Prepare detailed service agreements to accurately reflect customer’s contracted services.
  • Prioritize schedule of contract renewals and communicate upcoming expiration dates.
  • Maintain record of delinquent clients and send quarterly communication to terminate inactive accounts.
• Administrative Support
  • Enter, retrieve, reconcile, and verify customer data and contact information.
  • Prepare detailed service agreements to accurately reflect customer’s contracted services.
  • Prioritize schedule of contract renewals and communicate upcoming expiration dates.
  • Maintain record of delinquent clients and send quarterly communication to terminate inactive accounts.